For users with the itil, catalog, or approval_admin role, when they attempt to access the My Approvals module, they get message Security constraints prevent access to requested page - Support and Troubleshooting

For users with the itil, catalog, or approval_admin role, when they attempt to access the My Approvals module, they get message Security constraints prevent access to requested page Issue  Symptoms When a user with the itil, catalog, or approval_admin role accesses the My Approvals module, a message is displayed:

Security constraints prevent access to requested page

Release All releases.

Cause The out-of-box table-level read ACL for sysapproval_approver may have been deactivated or modified.

Resolution Elevate to the security_admin role. Restore the out-of-box table-level read ACL for sysapproval_approver by reactivating it if it was deactivated and/or restoring the script value to its original value: if (gs.getProperty("glide.approvals.restrict_by_record", "false") == "true") answer = gs.hasRole('approval_admin') || gs.hasRole('itil') || gs.hasRole('catalog') || (isApprovalMine(current) && hasAccessToDocument(current)); else answer = gs.hasRole('approval_admin') || gs.hasRole('itil') || gs.hasRole('catalog') || isApprovalMine(current) || hasAccessToDocument(current);

3. Save the ACL record.