The ODBC driver might fail to connect when installed on a Windows Server 2016, or Windows 10 host with an error message of "Failed to initialize the Service component."DescriptionThe ServiceNow ODBC driver may produce an error with "[DataDirect][ODBC OpenAccess SDK driver][OpenAccess SDK Client]Failed to initialize the Service component" message when the driver is installed on a Windows Server 2016, or Windows 10 host. This issue may be experienced for both the 32-bit and 64-bit versions of ServiceNow ODBC driver. Steps to reproduce: On Windows Server 2016 or Windows 10 host, download the driver per the following doc: - https://docs.servicenow.com/csh?topicname=t_DownloadAndInstallTheODBCDriver.html&version=latest2. Install the driver with default settings guided during the execution of setup application.3. Go to the Microsoft ODBC Admin console to configure the DSN.4. Set the Custom Properties to: url=https://<instance_name>.service-now.com5. Click 'Apply'.6. Click 'Test Connection' You might get the following error message. [SN][ODBC ServiceNow driver][ServiceNowClient]Failed to initialize the Service component. Release or EnvironmentAll ServiceNow ODBC Driver releases.ResolutionThis issue happens because some of the Microsoft Visual C++ 2010 libraries are not installed on (or bundled with) Windows Server 2016, or Windows 10 systems. In order to mitigate the issue, please install the package from the following link: https://www.microsoft.com/en-us/download/details.aspx?id=26999