CI discovered once change is closed - Support and Troubleshooting

CI discovered once change is closed Issue  Overview Change requests often have a configuration item associated with the change. A discovery of the configuration item will be triggered if discovery is installed and configured. The "created by" field in the discovery will reflect the user that closed the change.

Solution The business rule "Run rediscovery after change request" triggers the discovery. This business rule checks on sys_property "sa.redisovery_after_change" to determine if the discovery should be triggered after a change is closed.

Such discoveries can be avoided by either:

Disabling the business rule "Run rediscovery after change request" Set "sa.rediscovery_after_change" = false, the property may need to be created if it does not already exist in the environment Conditions can be added to the business rule to limit the roles of users that can trigger such discoveries.

Additional Information The discovery will be triggered even if the user does not have the roles necessary to create a discovery. This is expected behavior, otherwise all users closing changes would need discovery admin roles. The behavior can be modified as described in the "Solution" section of this KB article.