Filtering choice fields on list does not display any records - Known Error

Filtering choice fields on list does not display any records Description Unable to see any record when filtering the records for a field that has type as Choice in list view.

Steps to Reproduce

Create two choice fields in the sys_user table:

FIELD #1 Table:sys_user Type:Choice Column Label:Region Column name:u_region Choice List Specification: Dropdown without —None— (must specify a default value) Default Value:javascript:gs.getUser().getRecord().getValue('u_region')

Choices For Region: Label: NA Value:NA Sequence:0 Inactive:false Dependent value:EMEA Label: SA Value:SA Sequence:1 Inactive:false Dependent value:EMEA Label: EMEA Value:EMEA Sequence:2 Inactive:false Dependent value: Label: AP Value:AP Sequence:3 Inactive:false Dependent value:

FIELD #2 Table:sys_user Type:Choice Column Label:Country Column name:u_country Choice List Specification: Dropdown without —None— (must specify a default value) Dependent Field:Region Default Value:javascript:gs.getUser().getRecord().getValue('u_country')

Choices For Region: Label: AD Value:AD Sequence: Inactive:false Dependent value:EMEA Label: AE Value:AE Sequence: Inactive:false Dependent value:EMEA Label: AG Value:AG Sequence: Inactive:false Dependent value:NA Label: AR Value:AR Sequence: Inactive:false Dependent value:SA Label: AU Value:AU Sequence: Inactive:false Dependent value:AP

Go to the incident table and add the following two fields to the incident form from the reference table Requester:

Requester.Region Requester.Country

Set values for an incident.

Go back to list view and try to type the name of region or country in filter.

Instead of filtering with the name you entered, it returns nothing.

Workaround After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided not to address this issue. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support .