Reference variables on a Catalog Item do not show the 'Open Record' link in the popup - Support and Troubleshooting

Reference variables on a Catalog Item do not show the 'Open Record' link in the popup Issue  Reference variables on Catalog Items, as opposed to Reference fields on a form, do not show the 'Open Record' link in the corner when the reference popup is displayed.

Reference variable:

Reference field:

Release All

Cause This is not a bug. It is a design choice made by development to leave off the 'Open Record' link in the popup for a reference variable.

Resolution There is the option of setting the system property "glide.sc.variable.reference.clickthrough" to true which will alter the behavior for the reference icon.

If you click on the icon, you will be redirected to the reference record instead of being presented with the popup. However, this a system wide change.

Related Links Additional Documentation link:

https://docs.servicenow.com/csh?topicname=r_ServiceCatalogProperties.html&version=latest