RITM stage field displays a value that isn't available in the sys_choice table or in a filter condition. - Support and Troubleshooting

RITM stage field displays a value that isn't available in the sys_choice table or in a filter condition. Description  Symptoms When creating a notification trigger for RITMs, a customer option was not available in the filter condition for the stage field; however, the option was visible on the RITM form.

Release Jakarta Patch 8

Cause The custom stage was generated and hard coded to the stage field dynamically from an execution plan through the Start Peer Task business rule. The stage values are determined by the tasks' short description from the related execution plan. As these stages are not configured on the sys_choice table, it cannot be selected from a filter condition.

Resolution In the notification trigger, use an advanced script to return true when the field changes to the desired value. For example:

if (current.stage.changesTo('Custom_Stage')) {

return true;

}