Service Portal - Need to hide/remove paper clip attachment of reference field pop-up - Known Error

Service Portal - Need to hide/remove paper clip attachment of reference field pop-up Description Build info: Kingston patch 7

Steps to Reproduce

1. Navigate to New Hire Order Guide on platform. w. Add a new reference type variable with sys_user table. 3. Navigate to New Hire on Service Portal: https://demonightlykingston.service-now.com/sp?id=sc_cat_item_guide&sys_id=6690750f4f7b4200086eeed18110c761 4. Type "Abel Tuter" in the reference field. 5. Click "i" icon which will open a pop-up window Notice the attachment paperclip.

6. Navigate to catalog item "Apple iPad 3" on platform. 7. Add a new reference type variable with sys_user table. 8. Navigate to "Apple iPad 3" on Service Portal: https://demonightlykingston.service-now.com/sp?id=sc_cat_item&sys_id=060f3afa3731300054b6a3549dbe5d3e 9. Type "Abel Tuter" in the reference field. 10. Click "i" icon which will open a pop-up window Notice the attachment paperclip.

Expected Behavior: paper clip attachment of reference field pop-up can be disabled via system property.

Actial Behavior: paper clip attachment of reference field pop-up is always available.

Workaround Navigate to Service Portal > Pages. Look for Order Guide page (id=sc_cat_item_guide) OR Catalog Item page (id=sc_cat_item). Add the following CSS code under Page Specific CSS: .panel-heading span.glyphicon-paperclip { display: none; }

Save the change.