[Knowledge Management] pictures/images not automatically resized with browser resize - Support and Troubleshooting

[Knowledge Management] pictures/images not automatically resized with browser resize Issue

In a KB (knowledge base) Article with an image inside the article does not resize if the browser is resized in service portal. Resize works fine for the text. Also in the normal platform view the resize works fine.

Release Quebec

Cause Resize can be done with the CSS attribute of the image. There is no resize attribute present for this image in portal hence causing the issue.

Resolution Go to the KB Article Page widget instance In the CSS add the following line of code. img { max-width:100%; } Click on Save Go back to KB article with image in portal and now the resize will happen correctly