Newly created User Criteria not set to any knowledge base are evaluated on the first article opened in the session


Description

New created User Criteria that are not used by any knowledge base are anyway evaluated on the first article opened in the session.

 

Steps to Reproduce

1) Create a new user criteria -"Test Citeria"

2) Insert the following script in it:
gs.addInfoMessage("{No User Criteria Test}");
answer = true;

3) Save it without assigning a knowledge base.

4) Go to Self Service > Knowledge

5) Open any article.

Notice the custom created log statement shows {No User Criteria Test} in the header. The new user criteria gets executed when the first article is opened in the session.

 

Workaround

This problem is targeted to be fixed in a future release. You can Subscribe to this article to receive notifications when more information will become available.

 


Related Problem: PRB1284491