How to grant or restrict access to the users for the Pop-up view in schedule page (show_schedule.do)? - Support and Troubleshooting

How to grant or restrict access to the users for the Pop-up view in schedule page (show_schedule.do)? Issue

Description Configure ACLs to grant or restrict access to the users for the Pop-up view in schedule page (show_schedule.do)?

Navigate to : https:// .service-now.com/show_schedule.do Double click on any day to add a schedule Notice the pop-up view for "Add Schedule Item" We can restrict or grant access to this pop-up view to the users using ACLs.

Image 1: The below screenshot shows how the scheduler window looks like when you navigate to /show_schedule.do

Note: The URL used to navigate to a particular schedule page (cmn_schedule_page) on the scheduler window looks like

.service-now.com/show_schedule.do/sysparm_type=maint">https:// .service-now.com/show_schedule.do/sysparm_type=maint

Document for reference: https://docs.servicenow.com/csh?topicname=r_CreateCalendarsWithSchedulePages.html&version=latest

Image 2: The pop-up view when you double click on the schedule window to add a schedule item:

Procedure The table that configures the pop-up on the scheduler is "cmn_schedule_span" To grant read access to a particular set of user, create a read ACL for that role on "cmn_schedule_span" Similarly, configure the write and delete ACLs on cmn_schedule_span" to manage the access on the pop-up view. Note: cmn_schedule_span is the table that configures the Schedule Entry Layout.

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