When using a filter condition that includes an OR operator with a keywords search for a term the query is treated as if an AND operator was used - Known Error

When using a filter condition that includes an OR operator with a keywords search for a term the query is treated as if an AND operator was used Description If you use a list filter condition to match some criteria and then include an OR condition to do a keywords search the query will run as if it were an AND search rather than an OR search.

Steps to Reproduce

Go to a list of incidents Add a filter to keywords is print Run the search Note the search results Click the OR button to add an or query for active is true (Make sure that there are records which do not have keywords as 'print' but active as true ,) Run the search Note that the result set is not an OR but an AND Expected Behavior : There should be more results returned on adding OR condition.

Actual Behavior : Records meeting both the conditions are returned instead of records meeting at least one of the condition.

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.