Event firing multiple times - Support and Troubleshooting

Event firing multiple times Issue  Symptoms Notification event is firing mulitple times

Release KP4

Cause The "create event" workflow activity is called twice in the workflow

Resolution The event is created from the "Create event" workflow activity in the workflow. The reason we are seeing the event being created two times for each RITM records is that the workflow activity "Create event" is being called twice, therefore we are seeing the event twice. The reason the activity is called twice is due to the workflow path. There are two paths leading to the create event activity. To resolve this issue we need to review the workflow transition