The users with SOAP role not able to view the incident table data even though the ACLs return true. - Support and Troubleshooting

The users with SOAP role not able to view the incident table data even though the ACLs return true. Issue  Symptoms The Access Control Lists(ACL) return true.But the users with SOAP role are not able to view the records of the incident table and there is no security constraint message.

Cause The business rule - "incident query" checks if the user is interactive under Advanced tab's script. If the user has SOAP roles, "incident query" Business rule will consider the user as non-interactive session.

Resolution Manually switch a non-interactive user to an interactive user.

Procedure:

1)Navigate to User Administration --> Users

2)Search for the user you want to update. For ex: System Administrator.

3)Clear the Web Service Access Only check box.

4)Click Update

Additional Information Please refer the following doc for more information about Non-interactive sessions.

https://docs.servicenow.com/csh?topicname=c_NonInteractiveSessions.html&version=latest