How to add hyperlink into info message - Support and Troubleshooting

How to add hyperlink into info message Description gs.addInfoMessage() is a GlideScriptable API provided by us to add information message at the header when certain action is met.

For example, when a certain incident record is "resolved" we get an info message like below:

We have the flexibility to add hyperlink in this info message that can redirect to the desired component.

Release or Environment All releases.

Resolution gs.addInfoMessage() runs at server side and this server side script should trigger as per the actions performed by a certain user.

For example, we have a before Insert/Update Business Rule called "Caller Close" that generates the uses this API and generates the info message like the above screenshot whenever a Caller closes/resolves an incident.

So for example, a hyperlink that redirects you to incident list view can be defined in this business rule.

The following statements are self-explanatory regarding achieving this:

var link = ' List Link '; var message = gs.getMessage('Incident Resolved') + ' ' + link + ' '; gs.addInfoMessage(message); This indeed can come in handy as per custom business requirements.

Additional Information 'addInfoMessage' method in GlideSystem Class: https://developer.servicenow.com/app.do#!/api_doc?v=kingston&id=r_GS-addInfoMessage_O