AirWatch configuration for Android


Description

This article describes the situation in which App Configuration (e.g. specifying a default instance URL) works for the ServiceNow apps with AirWatch and links to relevant documents.

Release or Environment

Applicable Versions

Jakarta release onwards


Resolution

NOTE: For Android, AirWatch App Configuration only works when using Android Enterprise (MDM) to manage devices.  It does not work for MAM or for Android (Legacy) device admin. You may also see Android Enterprise referred to as "Android For Work".

1. Follow instructions linked to in this document to set up Android Enterprise in your AirWatch configuration.  If you are currently using Android (Legacy) device admin, you may need to follow separate migration instructions from AirWatch.

2. Follow these instructions to add the ServiceNow app for Android to AirWatch and apply App Configuration.