User with 'sn_customerservice.customer_admin' role does not see Contacts menu option in customer service portal.Issue User with 'sn_customerservice.customer_admin' role does not see Contacts menu option in customer service portal.ReleaseParis ResolutionThe behavior seen is due to the condition set on the Contacts menu item. <Instance Name>/nav_to.do?uri=sp_rectangle_menu_item.do?sys_id=03d2c873cb53020000f8d856634c9c80 oob condition gs.hasRole("sn_customerservice.customer_admin") || gs.hasRole("sn_customerservice.partner_admin") current condition (gs.hasRole("sn_customerservice.customer_admin") || gs.hasRole("sn_customerservice.partner_admin")) && gs.hasRole("sn_customerservice.customer_admin2") Since the current condition is checking for 'sn_customerservice.customer_admin2' role, user Test1User does not pass the condition. Related LinksFurther documentation: Manage contacts from the customer portal https://docs.servicenow.com/csh?topicname=c_ManageUsersFromCustomerPortal.html&version=latest