Password Reset SMS verification code sent with a [question mark]"?" when you are using iPhonesDescription<!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Symptoms When we are using Password Reset Process, we have an option to enroll devices for Two Factor authentication.During this process, we are seeing that "NEWLINE" in the message body is interpreting as "?" in the SMS in iPhoneshttps://docs.servicenow.com/csh?topicname=t_EnrollUsingSMS.html&version=latest Release When working Password Reser Plugin Cause In the email body we are seeing a NEW LINE and it's causing the issue for us here. Resolution Goto the email Notification. /nav_to.do?uri=sysevent_email_action.do?sys_id=7cd0c421bf200100710071a7bf0739bd%26sysparm_view=advanced Please remove the space between Use this verification code to verify your identity: <<SPACE>>${event.parm2} and set it as "Use this verification code to verify your identity: ${event.parm2}" in Message and SMS.