On ECC records, error string shown as "Duplicate Input for ECC Entry" - Support and Troubleshooting

On ECC records, error string shown as "Duplicate Input for ECC Entry" Description  Symptoms When you are running a Discovery, we do see the duplicate ECC entries.On ECC records, error string is "Duplicate Input for ECC Entry".

Release All version. When you are working with Multiple MID Server there is a chance to encounter this issue.

Cause If there are two services that are pointed to same MID Server then we can see this behavior.

The configurations for the MID server looks good from ServiceNow end.

Resolution Login to the MID Server Host machine Check for Services Check if there are more than one Service that is pointed to the same Config file, please If Yes, delete one of them and run the discovery again.

If you are using Windows os, please see the docs: : https://www.wikihow.com/Open-Windows-Services I f you are Linux os, please see the docs : http://www.lostsaloon.com/technology/how-to-list-all-services-in-linux/