[Pwd Reset\snc_external] Provide access to Password Reset request for user with snc_external role - Support and Troubleshooting

[Pwd Reset\snc_external] Provide access to Password Reset request for user with snc_external role Issue  Overview Sometimes you might need to provide access to Password Reset Enrollment or Password process for the snc_external rolled user who do not have access to these processes by default.

By default, users with the snc_external role are unable to access non-record type resources as well, such as processors and UI pages. Users with these roles are generally external to your organization and should not have any access to resources unless explicitly allowed through ACLs for the snc_external role or additional roles. This means that these users will not have access to the password reset pages and requests.

Procedure To grant access, add a new ACL for the required UI page and provide required roles in it, such as snc_external in this case.

The following URL provides sample OOB ACL to refer to on $pwd_change:

https:// .service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=ba6246a5673012002a3df9d457415a95

For More Information Access the following documentation topics:

Provide external users access to a table Explicit roles