How to display the Client Email icon in a formIssue By default, the Client Email icon is enabled in the incident table. This article explains how to display it in Out-of-the-box and custom tables. Procedure The following three steps need to be executed: Step 1: Enable the client email icon in the table. Go to System Definition >> Dictionary >> Search by the table and click on the record where Type = Collection Go to the "Attributes" TAB Click on New, from the list, select "Email client" and set the value to true. Save the record. Step 2: By default, ITIL users are able to see the "Email client", if you are using a different role, then include that role in the following ACL called "EmailClientProcessor", you can navigate using the following URL: https://<your instance name.servince-now.com>/nav_to.do?uri=/sys_security_acl.do%3Fsys_id%3D4c2b9ca497603000715a390ddd2975d2%26sysparm_record_list%3DnameLIKEmail%5EORDERBYname%26sysparm_record_target%3Dsys_security_acl%26sysparm_record_row%3D3%26sysparm_record_rows%3D52 Step 3: The user needs to have write access to the table. - Create an ACL with write privileges on the table for specific role. ReleaseAll ServiceNow versions.