How to make a SOAP Call to your instance using the CURL command - Support and Troubleshooting

How to make a SOAP Call to your instance using the CURL command Description Learn the procedure to create a SOAP Call to an instance using the CURL command in order to troubleshoot possible issues when using the SOAP API.

Resolution Soap Request Flow

Step 1: A. Create the SOAP Envelope that contains the request that has to be sent Note : The soap request parameters depend on the parameters that the WSDL exposes. B. Save it as an XML file (example test.xml) Step 2: Create the CURL command that you will input in the terminal.

curl --username:password --header "Content-Type: text/xml;charset=UTF-8" --header "SOAPAction: ACTION_YOU_WANT_TO_CALL" --data @FILE_NAME URL_OF_THE_SOAP_WEB_SERVICE_ENDPOINT Example 1: If you are consuming the WSDL from an Instance

curl --user xyz:abc123 --header "Content-Type: text/xml;charset=UTF-8" --header "SOAPAction:Get" --data @test.xml https:// .service-now.com/incident.do?SOAP Example 2: If you are consuming the WSDL from a Node

curl --user xyz:abc123 --header "Content-Type: text/xml;charset=UTF-8" --header "SOAPAction:Get" --data @test.xml https:// .service-now.com: /incident.do?SOAP Step 3:

Execute the command in Terminal or command prompt.

Troubleshooting:

If ever you see that you are not receiving the expected output, then add the verbose parameter to the curl command and this shall give you more information.

Example of the curl command with verbose:

curl --user xyz:abc123 --header "Content-Type: text/xml;charset=UTF-8" --header "SOAPAction:Get" --data @test.xml https:// .service-now.com/incident.do?SOAP -v Common issues:

1.The file containing the request is not readable

Error:

SOAP-ENV:Server Unable to parse SOAP document Error completing SOAP request Solution : Check the content and format of the file that contains the SOAP Request

2. The credential of the specified user is wrong or user is not authorized to access the WSDL

Error:

... ... * Authentication problem. Ignoring this. ... ... Solution : Check the user credential and if there is any ACL blocking the user from accessing the record

3. The WSDL is incorrect/wrong

Error:

* Could not resolve host: * Closing connection 0 curl: (6) Could not resolve host: URL_OF_THE_SOAP_WEB_SERVICE_ENDPOINT Solution : Check if the correct URL is specified in the curl command.

Additional Information SOAP Messages SOAP Roles SOAP Message Function SOAP Default Security Policy