Admins getting security constraints even though ACL has Admin override checked - Support and Troubleshooting

Admins getting security constraints even though ACL has Admin override checked Description Symptoms Admins are unable to see the records in a table:

They are getting "Number of rows removed from this list by Security constraints: 20" Error when trying to access table or a record After debugging ACL you noticed Admin Override is checked, which means admin should pass that ACL Cause System Property ' glide.security.admin.override.accessterm ' is false . This property when set to false means that, if there are a number of ACLs on the same table/field and admin override is false on one of them, then admin override for all ACLs are considered as false . Resolution Search for the system property 'glide.security.admin.override.accessterm' in sys_properties table: https:// .service-now.com/sys_properties_list.do?sysparm_query=name%3Dglide.security.admin.override.accessterm Change the value from ' false ' to ' true ' If the property is not available on the instance you can add it with the following details: Name : glide.security.admin.override.accessterm Type : true/false Value : true Description : When it is set to true, it evaluates the admin overridable condition at the access term level. Additional Information Here you can read more about this system property: Admin Override Property