Itil or itil_admin users are not able to make changes in the CMDB Health Preference page nor they have access to the cmdb_health_metric_pref table - Support and Troubleshooting

Itil or itil_admin users are not able to make changes in the CMDB Health Preference page nor they have access to the cmdb_health_metric_pref table Description  Symptoms Itil or itil_admin users are not able to save changes in the CMDB Health Preference page nor they have access to the cmdb_health_metric_pref table.

When making changes in the page they are getting "Failed to save the health metric".

When they navigate to cmdb_health_metric_pref list they are getting "Security constraints prevent access to requested page".

Release All supported releases before London

Cause The instance is missing the table read and write ACLs for cmdb_health_metric_pref table.

Resolution Create the read and write table level ACLs for cmdb_health_metric_pref table:

1) For read (which will resolve the "Security constraints prevent access to requested page" symptom):

Type: record

Operation: read

Name: CMDB Health Metric Preference [cmdb_health_metric_pref]. None

Requires role: itil, itil_admin

2) For write (which will resolve the issue with the users unable to save changes in the CMDB Health Preference page):

Type: record

Operation: write

Name: CMDB Health Metric Preference [cmdb_health_metric_pref]. None

Requires role: itil, itil_admin

Additional Information By default when the High Security plugin is installed in the case that an ACL is missing the platform will default deny access for non-admin users.

https://docs.servicenow.com/csh?topicname=c_DefaultDenyProperty.html&version=latest