Copy and pasting an image in a HTML field of an Incident record producer does not add the image as an attachment to the record - Known Error

Copy and pasting an image in a HTML field of an Incident record producer does not add the image as an attachment to the record Description Copy and pasting an image in a HTML field of an Incident record producer does not add the image as an attachment to the record, unlike doing so for a catalog item.

Steps to Reproduce

Navigate to Create Incident record producer

Create a variable of 'HTML' type and try to map it to a custom variable of type HTML in the incident table.

Try creating a record through the record producer and, in the HTML field, copy and then paste an image.

Submit the record.

Open the newly created record.

Note that the image is present in the HTML field but is not available as an attachment in the record producer. This behavior doe s not match the result of the same procedure for Catalog items.

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In and Intended Fix Version fields to determine whether any versions have or are planned to have a permanent fix.