How to send notifications for incident SLAs which has breached 125%, 150%, 175% and 200%Issue This article provides steps on How to configure the workflow to send notifications for incident SLAs which has breached more than 100%.ReleaseIstanbul Jakarta KingstonResolutionBy default, SLA notifications are sent on three occasions: SLA is at 50% of the duration specified in the SLA DefinitionSLA is at 75% of the duration specified in the SLA DefinitionSLA is breached. However, using SLA workflow we can add SLA Percentage Timer to send Notification more than 100%. In the following example, SLA Percentage Timer is added for SLA at 125%, 150%, 175%, and 200% Step 1: Adding SLA Percentage Timer Navigate to Workflow Editor > Open Default SLA workflow or custom SLA attached to the Incident table. Checkout WorkflowNavigate to Core Tab >Timers> Select SLA Percentage TimerUnder Activity Properties: SLA Percentage Timer, provide name and percentage. Ex: Name: "Wait for 25 percent of SLA duration, Percentage: 25 Click on Update Note: This will add 25% to the existing 50%, 25%, 25% making a total of 125% Repeat above steps from 1 through 3 until the total SLA is 200% Step 2: Adding Notification Navigate to Core Tab > Notifications > Select NotificationUnder Activity Properties: Notification, provide name and Addressee(s) details.This Notification activity sends an email to specified users or groups.Click on Update Repeat the above steps from 1 through 4 in the workflow. Step 3: Join activities Join all activities and publish workflow. Result: A notification mail gets triggered once SLA breach at 125%, 150%, 175%, and 200%