Hovering over the reference icon shows an unexpected form sectionDescription<!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Symptoms Popup window when hovering over a reference icon shows a different form section than the top form section. Release All Cause The reason the popup is not displaying as expected is because there are no sys_popup views configured for the referenced table. When the system tries to access this view and there is not one to use, it can cause unpredictable results, like displaying a random form section. For example, if you are on the Incident form and hover over the reference icon near the populated Assigned To field, if there is no sys_popup view defined for the sys_user table, an unexpected form section might be displayed. Resolution This can be fixed in any instance by the following steps: 1. Navigate to- https://<instance_name>.service-now.com/<table_name>.do?sysparm_view=sys_popup This will show a form even if one does not yet exist, it will pull fields from the default view.2. Right Click the header and choose Configure → Form Layout 3. Users can click save to create the view as it looks now, or they can modify the fields/form sections displayed by customizing it to their needs and clicking save. 4. There should now be a sys_popup view for this table which will be visible upon hover of the reference icon.