System properties to configure order confirmation form layout in Service Portal - Support and Troubleshooting

System properties to configure order confirmation form layout in Service Portal Issue  When the catalog user places an order using the order guide on Service portal, it is possible to configure the filters, the order-by clause for the query, the display columns, and the "Requested For" select choice.

Resolution The list of users can be filtered by adding additional queries to the system property glide.sc.request_for.query . This property accepts input in form of encoded query. The requested_for on order confirmation displays values of "name" from sys_user table, which is by default. Columns displayed in the search result can be modified using the system property glide.sc.request_for.columns . This property needs the dictionary names of the column you intend to display to the user.

The order in which the list is displayed can be altered by configuring the system property glide.sc.request_for.order_by . This property accepts dictionary names of the column.