Troubleshooting an Incident form showing the State being set to 'In Progress' twice - Support and Troubleshooting

Troubleshooting an Incident form showing the State being set to 'In Progress' twice Description  Symptoms The activity in the incident form shows state is updated twice

Release Kingston Patch 3

Cause The Business rule 'Trigger RAVE Alert (new to in progress)' is the cause of this issue. Resolution The Business rule "Trigger RAVE Alert (new to in progress)" is active on prod instance and it is making a "current.update()" action in its script. It is recommended that we should never use "current.update()" in a business rule, as it will cause recursive business rule calls. So In our case, since we call "current.update()" in the Business rule, it will trigger "before" business rules again and due to this reason, we are seeing the incident state update twice.