Text rearranged on user_input field when updating recordIssue When using the user_input field type, sentences will be reorganized in strange ways, specifically if there are commas in the sentence. Example: Suggested he try a different battery, he did not have any extras and did not want to pull one out of another unit because he thinks this unit is fried from the rain, sent him the link to order more batteries but he wants this tablet replaced as soon as possible After submission, this would look like this: he did not have any extras and did not want to pull one out of another unit because he thinks this unit is fried from the rain,sent him the link to order more batteries but he wants this tablet replaced as soon as possible,Suggested he try a different battery ResolutionThis appears to be attempting to alphabetize the sentence with commas as the delimiter. This is Out of Box (OOB) functionality. The User_input field type is an internal only field type which isn't supported on it's functionality. This is stated within our product documentation here: https://docs.servicenow.com/csh?topicname=r_FieldTypes.html&version=latest Note: When you create a custom field, use one of these supported field types. Other field types, such as User Input, are for internal use only and are not supported for custom fields.