How to generate a shortened/tiny URL for a Chat queueIssue For a frequently accessed page such as a Chat queue, you might need to generate a short/tiny URL that is user friendly. The normal convention, for example, of a Chat queue URL is as follows: https://<instance-name>.service-now.com/$chat_support.do?queueID=e6560e1e34121300964f4a5a785931a9 This article shows how to set up a shorter, more user-friendly URL: https://<instance-name>.service-now.com/spchat Procedure Retrieve the queue ID. Navigate to Connect > Support Administration > Queues. Open the Queue for which you want to make a shortcut.Capture the Support Link, for example, $chat_support.do?queueID=e6560e1e34121300964f4a5a785931a9. Create a System Processor. Navigate to System Definition > Processors.Click New and create a system processor with the following values: Name: any nameType: Select scriptPath: Enter a single word for what will appear after your instance name, for example, spchat. (Note that words like sp/chat are not valid for this field.)Script: Enter the following code (substituting the queue ID for the one captured in the previous steps) (function process(g_request, g_response, g_processor) {g_processor.redirect('/$chat_support.do?queueID=e6560e1e34121300964f4a5a785931a9');})(g_request, g_response, g_processor); Click Submit. Log out of the instance and open a new browser window.Enter the URL to the instance and the path defined in the newly created system processor, that is, https://<instance-name>.service-now.com/spchat If /spchat doesn’t work, try /spchat.do When prompted, enter credentials for a valid user. Processor screenshot (example) ReleaseBeginning with Helsinki