How to fix the missing form layout / form section issue - Support and Troubleshooting

How to fix the missing form layout / form section issue Issue  When you observe a modification on form layout or section on the record, you can identify who updated the form layout / section via going to the corresponding sys_ui_form, sys_ui_form_section and sys_ui_section records.

Also, when you run into the situation where the form layout or section records missing on the form, then you can revert the changes via exporting the sys_ui* records from working instance and import it into non-working instance, this article will detail on this process.

Procedure Let's consider if a form section is updated on a incident form's default view, please follow below steps to identify who updated it.

Log on to affected instance Navigate to "System UI => Views" Filter the views for Title = Default Open the Default view record ("sys_ui_view") (default view will have name as empty, this is as per design) "sys_ui_view" record will have following related lists ( if they are not available, configure them) Forms Form Sections Lists Related Lists Filter the forms related list with Table = Incident Then open the incident form record from the filtered related list, this will load "sys_ui_form" record of incident along with Form sections available on incident form, here you can check who update the form and form section records of incident Lets say "Notes" section is missing on the incident form, now to export the missing sys_ui* records from working instance and import it on non-working instance, you can follow below steps:

Log on to the working instance Navigate to "System UI => Views" Filter the views for Title = Default Open the Default view record ("sys_ui_view") "sys_ui_view" record will have following related lists ( if they are not available, configure them) Forms Form Sections Lists Related Lists Filter the forms related list with Table = Incident Then open the incident form record from the filtered related list, this will load "sys_ui_form" record of incident along with Form sections available on incident as shown in the below screenshot: <img title="sys_ui_form.jpg" src="/sys_attachment.do?sys_id=e03f70a3973402d0f03d739c1253af19" alt="Sys UI Form form, with Incident as Table value, in a red rectangle; Forms section related list with Notes record from Sys UI Column with the information icon on the left side, inside a red rectangle and "Notes Section" text identifying the icon with an arrow. The sys_ui_form part of the URL address is also inside a red rectangle" width="899" height="430" />

From the opened sys_ui_form_section record, click on "Sys UI Section" field to open the "Notes" Form section as shown in below screenshot, export this record as xml<img title="" src="sys_attachment.do?sys_id=6c3f70a3973402d0f03d739c1253af41" alt="The Form Section record with "Notes" value under Sys UI Section field and information icon in the right, all in a red rectangle. An arrow points to the information icon with the text: "Click on this reference icon to open the sys_ui_section record for Notes", in red" width="907" height="138" align="baseline" border="1" hspace="" vspace="" />

From the Notes Form section record, open the "Section Elements" related list in a new tab and export the list as xml as shown in below screenshot

Now we have all the sys_ui* records needed for recovery, lets go to non-working instance Open any list and click on any column header and select "Import XML" option Import the xml in the reverse way, first xml from step 9 and then from step 8 After import, reload the incident form on non-working instance and check the issue, it should be resolved.

Release Any releases

Related Links Forms in the classic environment

Form configuration