How to fix the missing form layout / form section issueDescription<!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> When you observe a modification on form layout or section on the record, you can identify who updated the form layout / section via going to the corresponding sys_ui_form, sys_ui_form_section and sys_ui_section records. Also, when you run into the situation where the form layout or section records missing on the form, then you can revert the changes via exporting the sys_ui* records from working instance and import it into non-working instance, this article will detail on this process. Procedure Let's consider if a form section is updated on a incident form's default view, please follow below steps to identify who updated it. Log on to affected instanceNavigate to "System UI => Views"Filter the views for Title = DefaultOpen the Default view record ("sys_ui_view") (default view will have name as empty, this is as per design)"sys_ui_view" record will have following related lists ( if they are not available, configure them) FormsForm SectionsListsRelated Lists Filter the forms related list with Table = IncidentThen open the incident form record from the filtered related list, this will load "sys_ui_form" record of incident along with Form sections available on incident form, here you can check who update the form and form section records of incident Lets say "Notes" section is missing on the incident form, now to export the missing sys_ui* records from working instance and import it on non-working instance, you can follow below steps: Log on to the working instanceNavigate to "System UI => Views"Filter the views for Title = DefaultOpen the Default view record ("sys_ui_view") "sys_ui_view" record will have following related lists ( if they are not available, configure them) FormsForm SectionsListsRelated Lists Filter the forms related list with Table = IncidentThen open the incident form record from the filtered related list, this will load "sys_ui_form" record of incident along with Form sections available on incident as shown in the below screenshot:From the opened sys_ui_form_section record, click on "Sys UI Section" field to open the "Notes" Form section as shown in below screenshot, export this record as xmlFrom the Notes Form section record, open the "Section Elements" related list in a new tab and export the list as xml as shown in below screenshotNow we have all the sys_ui* records needed for recovery, lets go to non-working instanceOpen any list and click on any column header and select "Import XML" optionImport the xml in the reverse way, first xml from step 9 and then from step 8 After import, reload the incident form on non-working instance and check the issue, it should be resolved. Release or EnvironmentAny releases Additional InformationForms in the classic environment Form configuration