Using setValue() method to clear value for currency fields does not clear out the value - Support and Troubleshooting

Using setValue() method to clear value for currency fields does not clear out the value Issue  Symptoms Using the g_form.setValue() method in this particular format does not clear out the value in a currency field:

g_form.setValue("my_currency_field", "") or g_form.setValue("my_currency_field", "", "")

Release Istanbul and beyond

Cause The setValue() method is not used properly for currency fields

Resolution Use one of the following formats to clear a value for currency fields:

1) g_form.setValue("my_currency_field", "NULL")

2) g_form.setValue("my_currency_field", "0.00")

Additional Information <a title="How to use different currencies on an instance" href="https://support.servicenow.com/kb_view.do?sys_kb_id=cf56a163dbc193c43882fb651f96195a&sysparm_rank=1&sysparm_tsqueryId=59fab528db5e9f002b6dfb651f9619f8&sysparm_stack=no&sysparm_context=popup&sysparm_no_create=true&sysparm_no_update=true&sysparm_no_info=true&sysparm_no_history=true&sysparm_no_suggest=true&sysparm_no_create_incident=true&sysparm_no_rating=true" target="_blank" rel="noopener noreferrer">How to use different currencies on an instance