Workflow stuck at approver activity even though the approval records are approved. - Support and Troubleshooting

Workflow stuck at approver activity even though the approval records are approved. Issue  When an approver approves the record, the workflow is stuck at the approval record and does not go to the next activity.

Cause A delegate approver approved the record on behalf of an actual approver and had access to read the requested item.

The workflow will not go to the next activity.

Resolution You might have a query business rule that will restrict the users from seeing requested items apart from those who either opened the record or to whom the approver record is assigned to. Delegate approvers can approve the record even though the approval is not assigned to them.

Disabling the query business rule will allow the delegates to see a requested item and make the workflow go to the next activity.