Issue requesting the PTO Coverage in the on-call calendar - Support and Troubleshooting

Issue requesting the PTO Coverage in the on-call calendar Issue ITIL (Information technology infrastructure library) users are unable to request PTO coverage in the on-call calendar.

Cause The Property com.snc.on_call_rotation.pto.approval.required is set to false: /sys_properties.do?sys_id=4fdea12e9fa022008780bde8132e7057&sysparm_record_target=sys_properties&sysparm_record_row=2&sysparm_record_rows=4&sysparm_record_list=nameCONTAINSpto%5EORDERBYDESCsys_updated_on Resolution Please set com.snc.on_call_rotation.pto.approval.required to true. To allow itil user to request time-off .