Resolving Catalog item getting stuck at "submitting..." in Service Portal (Invalid Request 404 error on the console)Issue <!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Symptoms When trying to submit a Record Producer and the "sc_cat_item" page is stuck at submitting and there is a 404 (Invalid Request) error on the console. This might be due to an exception on the nodelogs, Please see the below example "... 2018-05-18 07:40:00 (719) Default-thread-3 D242BC9FDBCE9F00EEC724B3CA96190F txid=95747c93db02 WARNING *** WARNING *** Evaluator: java.lang.ClassCastException: com.glide.script.GlideElement cannot be cast to com.glide.script.glide_elements.GlideElementReferenceCaused by error in <refname> at line 54com.glideapp.servicecatalog.RequestNew.createRequestItem(RequestNew.java:308) ..." If you don't the see the exception other than the Service Catalog Rest API error, Please add the item to the cart and then try to submit again. Release Kingston Environment Browser, Service Portal Cause Change in Request Item Dictionary Data Type Resolution Please check the Dictionary Entry for these 2 fields "Item", "Short Description", "Opened by" and "Request" fields in Requested Items (sc_req_item) table and compare it with an OOB instance.