Catalog task was created and has number resembling incident - Support and Troubleshooting

Catalog task was created and has number resembling incident Issue  A catalog task was unexpectedly created on a customer instance and has a number resembling an incident Cause The user was on the [task] record with a filter of "task type" is "Catalog Task" the user then clicked on the New button in list view, from the following screen the user selected "incident" and proceeded to fill in the info on the record. The values from the list filter apply when the record is created, when the user saves the new record, the prefix relating to an incident record will be on the catalog task record, the field that is causing this is sys_class_name. This is the default behavior Related Links Clicking the New button in a filtered list automatically applies the same filter to the new record. For example, clicking New in the Resolved Incidents list opens a record preset with State set to Resolved. In a list filtered for active, priority 1 incidents, clicking New opens a record preset with Active selected and Priority set to 1 - Critical.

You can change the preset values on the form as needed. If there is a field you do not want to have populated in this way, you can add the following dictionary attribute to the field: ignore_filter_on_new=true.

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