The User Presence Properties are set to true but still the feature is not working


Description

The User Presence Properties are set to true but still the feature is not working. 

 

Release or Environment

Jakarta - UI16

Cause

Resolution

  1. Make sure the value of the system property 'glide.ui.presence.disabled' is false:
    https://<your_instance_name>.service-now.com/sys_properties_list.do?sysparm_query=name%3Dglide.ui.presence.disabled&sysparm_first_row=1&sysparm_view=
  2. Clear browser cache to see the change. User presence works only if the browser cache is cleared after the property is enabled.

Additional Information