The User Presence Properties are set to true but still the feature is not workingIssue The User Presence Properties are set to true but still the feature is not working. Your avatar on the header doesn't show a green dot on the home page:When two users are watching the same record, user presence is not visible on the header of the form: ReleaseJakarta - UI16CauseThe correct user presence property is not enabledAfter the presence property is enabled, browser cache is not clearedResolutionMake sure the value of the system property 'glide.ui.presence.disabled' is false:https://<your_instance_name>.service-now.com/sys_properties_list.do?sysparm_query=name%3Dglide.ui.presence.disabled&sysparm_first_row=1&sysparm_view=Clear browser cache to see the change. User presence works only if the browser cache is cleared after the property is enabled.Related LinksIf you want to read more about why you need to flush browser cache to see the change read more about it in this article: User presence works only if the browser cache is clearedHere you can read more about this system property: Disable user presenceRead more about presence: User presence