Unable to access instance through mobile app. Information message shows the following "This device appears to be 'rooted' or 'jailbroken' and cannot be used to access this instance. Please contact your ServiceNow Administrator". - Support and Troubleshooting

Unable to access instance through mobile app. Information message shows the following "This device appears to be 'rooted' or 'jailbroken' and cannot be used to access this instance. Please contact your ServiceNow Administrator". Description  Unable to access instance through mobile app on IOS or Android. Information message shows the following "This device appears to be 'rooted' or 'jailbroken' and cannot be used to access this instance. Please contact your ServiceNow Administrator".

Release or Environment Mobile application

Cause The mobile device is rooted or jailbroken

Resolution For Agent, Now Mobile, Onboarding apps:

1) Create System Property called "glide.sg.allow_rooted_jailbroken_device"

2) Set value to True