Add video to knowledge base articleIssue Video in knowledge article is not working. ReleaseParis CauseNeed assistance adding a video on a knowledge base article ResolutionSteps to attach a video to a KB article. MOST PROBABLE CAUSE: System Protperties. glide.html.sanitize_all_fields glide.translated_html.sanitize_all_fields SOLUTION PROPOSED: Steps to fix the issue. 1. In the navigation filter please type sys_properties.list 2. Search for the below properties and set it to false glide.html.sanitize_all_fields glide.translated_html.sanitize_all_fields Now try attaching the videos in the KB articles. Related Linkshttps://community.servicenow.com/community?id=community_question&sys_id=47358f6ddbd8dbc01dcaf3231f96199d&view_source=searchResult