Anonymous users are getting an error message "You are unable to view this content due to security constraints" when using the live chat from service portalIssue When an anonymous user in Service Portal and getting the following error messages "You are unable to view this content due to security constraints" while using an exact case number for the field "Case No. (If you have an existing case number to reference, please enter it here.)" CauseACL restriction; the reason you are facing this issue is that the case table is not public.ResolutionTo resolve the error message please add the following ACLs: Table level Read accessType: RecordOperation: Read Active: TrueName: "case[sn_customerservice_case],None"Role: Public Field level Read accessType: RecordOperation: Read Active: TrueName: "case[sn_customerservice_case],*"Role: Public Related LinksACL rule types