Service Portal: UI Policy incorrectly run on wish list view of a service catalog item - Known Error

Service Portal: UI Policy incorrectly run on wish list view of a service catalog item Description UI Policy incorrectly run on wish list view of a service catalog item in Service Portal

Steps to Reproduce Go to the sc_catalog list.

Select a service catalog record and check Enable Wish List.

Add a string variable to the Apple iPad 3 catalog item. Create a UI Policy that sets the variable to read-only. Modify the UI Policy as follows:

Uncheck (false) Applies on Catalog Item view. Check (true) Applies on Catalog Tasks Check (true) Applies on Requested Items. In the Service Portal, go to the Apple iPad 3 Catalog Item.

Note that the string variable is not read only, which means the UI policy should not run.

Add the item to your wish list and view the item in the wish list.

The string variable should NOT be read-only but it is. The UI policy should not run in this view.

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.