How non-admin users can share a template with users who have write access to the table - Support and Troubleshooting

How non-admin users can share a template with users who have write access to the table Issue  How non-admin users can share a template with users who have write access to the table

Description This document explains how a non-admin user can share a template with everyone in the organization who has write access to the table.

Procedure A user can share a template with all the users by making the template global. There is a global checkbox for all the template records. The user needs to have the template_editor_global role to view/edit this field in sys_template records in out-of-the-box instances. This roles is controlled by the following ACLs:

https:// .service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=5d3d38dd58a0130059a6b831cdd54efb https:// .service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=193d38dd58a0130059a6b831cdd54efc You can either add necessary user_roles to these ACLs or add users to the template_editor_global role for them to have access to the field in sys_template fields. Once these ACLs are configured, non-admin users with necessary roles would be able to view and edit the global field on sys_template records so that they can be used globally. Applicable Versions All available versions Additional Information For more information, see the following product documentation topics:

Create a template using the Template form Base system roles Incident templates and record producers