Role inheritance doesn't work due to 'xMatters' business ruleIssue Role inheritance doesn't work if customer has 'xMatters' scoped applicationCauseThis is due to a business rule on sys_user_has_role list: "xMatters User Role Sync" This is an after business rule which runs at order 20 before "Expand Roles" business rule with order 100 which will inherit the roles. So, it is blocking the roles from inheriting. Resolutionde-activate the business rule or need to change the order more than 100 so that it will not stop roles from inheriting.Related LinksThis has to be reported to 'xMatters' so that they can change this in their later version releases. Xmatters released fix for this in 4.1.1 version or suggesting to activate Role Management V2.0 plugin