Edit button not working for some KB article views. - Known Error

Edit button not working for some KB article views. Description When navigating to this specific KB article, Edit button does nothing.

Steps to Reproduce

Open an existing article Try to edit it by clicking the Edit button Nothing happens.

Workaround The issue is with an escaping character in Javascript. A system property glide.ui.escape_all_script escapes any characters like single quote, double quote, etc on Jelly script.

This property should be set to True

Navigate to sys_properties_list.do and update the property to True