Service Portal Translations: Widget Instance's string values do not translate in Service Portal for non-English languages - Support and Troubleshooting

Service Portal Translations: Widget Instance's string values do not translate in Service Portal for non-English languages Issue  Symptoms Certain text on Service Portal do not translate to the selected language as expected

Release All releases supporting Service Portal

Cause Missing entry in sys_translated_text table for the appropriate language and associated sp_instance record for the associated service portal widget instance

Resolution Create a record in sys_translated_text table where the DocumentID equals the sys_id of the sp_instance record (see KB0683179 link below for how to get to this value) on the Service Portal page, Table is sp_instance, and Field Name is Title Customers need to create a record in sys_translated_text for each corresponding language as per the steps below: From the Sys_translated_text New record form, click on the magnifying glass for the Document ID field to set the value for this field Select Instance (sp_instance) as the Table Name for the reference popup dialog Again click on the magnifying glass icon for Document ID field in the popup Filter the reference popup by SysID= (sysID of the sp_instance) record and save the Document ID selection by clicking OK (see screenshot below) Set the Field, Language, Table Name, and Value details as needed and save the sys_translated_text record

Additional Information How to identify the sp_instance record for a Service Portal Widget Instance: https://support.servicenow.com/kb_view.do?sysparm_article=KB0683179