Unable to change the background image in Service Portal branding editor - Support and Troubleshooting

Unable to change the background image in Service Portal branding editor Description Unable to change the background image in Service Portal branding editor Symptoms The Service Portal branding editor shows a text box instead of a image uploading buttons, Please see the screenshot below

Release ALL

Cause " Quick start config " field in Portal record ( sp_portal table), " hero_background " " sys_id " property not pointing to the first container of the Homepage

Resolution Please fix the " Quick start config " "hero_background" "sys_id" should point to the first container of the Homepage record,

[{

"tagline": {

"table" : "sp_instance",

"sys_id" : "a89f189d4f670340b06f66a01310c7d4",

"field" : "title"

},

"hero_background": {

"table" : "sp_container",

"sys_id" : "be98a8d2cb20020000f8d856634c9c63", -> This should point to the container of the record

"field" : "background_image"

}

}]

Service Portal Homepage first container record can be accessed by clicking on the link with "Container 1"

Copy the sys_id of the container record and update the " Quick start config " field in the Portal record to resovle the issue.