When clicking in the info button of a reference variable nothing happens.Issue When clicking on the Info button of a reference variable nothing happens. This is observed when opening a ticket through service catalog and displaying variables in incident or requested item. Expected us to redirect to us to the record when clicked on an "i" icon. CauseUI property was modifiedResolutionModifying a UI property should help you achieve the behavior you are looking for, the different options are documented in the topic: Reference field icon. The default behavior you will see is when clicking on an "i" icon it will just open a popup with the record details but will not allow you to update anything on the record.