The request tasks are showing user names instead of RITM (Requested Item) & REQ (Request) NumbersIssue The request tasks are showing user names instead of RITM & REQ Numbers Desired Behavior: There should be a Request number and Requested item number Unexpected/Actual Behavior: There is a User name rather than Request Item numberCauseWrong dictionary value for the non-unique fieldResolutionOn catalog task table, for column_name: opened_by, the display has been set to true. (Check the screenshot attached) As per docs only a unique field should be set to display is true on the table.: https://docs.servicenow.com/csh?topicname=t_SelectTheDisplayValue.html&version=latest Fix : 1. Here is the link to the dictionary entry for openend_by: /sys_dictionary.do?sys_id=d04dd570132012008956bc62e144b0d1&sysparm_record_list=name%3dsc_task%5eORnameINsc_task%2ctask%5edisplay!%3dfalse%5eORDERBYname&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_target=&sysparm_view=advanced&sysparm_view_forced=true 2. Remove the checkbox for display.