Users are presented with "You are not authorized to take this survey" error when trying to access a public survey - Support and Troubleshooting

Users are presented with "You are not authorized to take this survey" error when trying to access a public survey Issue  Users are presented with "You are not authorized to take this survey" error when they try to access a public survey.

Cause Even though the survey is public, it is assigned to a few users. This makes the survey only available to these users.

Resolution As soon as you add users in "Survey Users" the survey is no longer public. It is available only for the users within that "survey users" users. If you want to distribute the public survey URL to the users to access and take the survey, you should remove the users in "survey users." Remove the users within "survey users" related list "Remove Public Access" on the survey Re-enable public access. Related Links Product documentation: Survey users and groups