Is it possible to have 2 instances of the same SLA/OLA, one Paused and one In progress?Issue Q1: Is it possible to have 2 instances of the same SLA/OLA, one Paused and one In progress? Q2: Going further, if the answer is that we can only attach a new instance of the same OLA only after the previous one completes, it is possible to have the second one started with only the actual time left from the previous one?ResolutionA1: This feature is not available out-of-the-box. A2: This can be achieved through a Retroactive start where you can update a custom field when the first SLA was closed and use this field in the retroactive start of the second SLA which is going to be created.